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Loyalty Rewards
Loyalty Rewards
Maximize customer engagement, retention and revenue
Need to improve sales numbers and conversion rates? With Redefine Solutions's loyalty rewards functionality give your customer reward points for placing orders and referring other customers to your website.
360 Degree View

360 Degree customer view

All Your Customer Data In One Place
For each consumer, you can see their actions on the website, contact information, order history, product interaction as well as revenue, any notes and tags you included, and also device utilized. A great deal of data which you can engage each consumer using the most exceptional marketing there exists - genuinely personalized email messages.
Customer segmentation

Customer segmentation

get the right message to the right person at the right time
You will be able to save your best Segments for reuse, and since Redefine Solutions segments are influential, they will always be filled up with consumers who fulfills your segment criteria. You can use these specific segments for remarketing on different platforms such as Facebook or send them emails straight from within Redefine Solutions.
Advanced SMS Notifications
SMS Notifications
Engage your customers with proactive SMS delivery updates
Keep your customers updated on their order status at all times. Notify customers and eCommerce store admins when an order placed, shipped, and delivered.
Referral Code
Referral Code
capture the Viral Nature of word of mouth sharing
With a simple referral rewards program and a referral code system, allow your users to invite users to your eCommerce website in exchange for discounts or other incentives.
Recalls & product updates
Recalls & product updates
Send Product update messages to anyone, anywhere, anytime
Allow user to register to Product updates functionality to receive critical information about the product, what they purchased. A system will send a message automatically to the registered customers who have bought the product in case of a recall or safety warning.
Abandoned Cart Email
Abandoned Cart
Drive back almost buyers and convert them to customers
Capture user's emails immediately a checkout. If the order doesn't go through (Abandoned cart), you can use the emails to send a sequence of

abandoned cart emails

to encourage them to complete their purchase. This feature allows you to engage with both new and existing users.
Return/Replace Items
Return & Replace Items
Streamline the process of product returns and Replacements
Users can quickly initiate a return for all or some items with a button for "Return/Replace" right next to the items in any completed order. You can set a return period according to policy. The button will stop showing if the order is out of the return period. Your RMA process becomes simple and streamlined instead of dealing with it over the phone or email.
Gifting options
Gifting options 
Increase revenue by selling gift wrapping, greeting cards and more
Allow users to choose to gift-wrap their order during checkout. You can set options to gift wrap the items individually or all at once in a single order. Gifting options can also give the user an option to add a gift card/message and hide the price on the receipt. The feature allows you to charge your customer for gift wrapping options; it is an optional charge.
Custom Email Notifications
Custom Email Notifications
Turn your store emails into marketing opportunities
This functionality enables you to create email sequences based on a set of preset triggers. You can set the triggers based on several factors, like time after an order has shipped, or time passed after a customer has abandoned cart.
Price Match
Price Match
Want to stop your customers going elsewhere for a Lower price?
With the price match functionality, you can allow the user to request a price match for the same product by a competitor. The user can put in the information of the product and a link to the competitor's website. The admin can review the offer before accepting it. Stay competitive in the market with the price match functionality!
Customer Relationship Management
A CRM system is something that allows you to store, manage and use customer relationship data to improve your business in specific ways.
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Enterprise Content Management System
Enterprise CMS
Develop engaging, personalized experiences across any device with a next-generation headless Content Management System.
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Omnichannel Inventory Management
Omnichannel Inventory Management
Get control of your inventory, manage multiple warehouses, pick pack and ship and get bottom line financials.
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NAV Implementation & Enhancement
NAV Implementation & Enhancement
Connect your eCommerce store with
Microsoft Dynamics NAV
& consolidate multiple systems into a single.
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